Frequently asked question

Please go to My Account > My Orders, and click on "Contact Support" to leave a message. Our customer service team will reach out to you shortly to assist with the matter.

Please go to My Account > My Orders, and click on "Contact Support" to leave a message. Our customer service team will reach out to you shortly to assist with the matter.

Once your return request is submitted, we will dispatch a courier to collect the package within 1–2 business days. After receiving the item, the inspection and verification process takes up to 5 business days. Once approved, we will submit a refund or authorization cancellation request to the bank within 2–3 business days. Please note that banks typically require 3–5 business days to process the transaction. You will receive an email notification when the refund is issued, or you can track the refund status under My Account > My Orders > Return Details.

You can check your return status by going to My Account > My Returns.

Dispute & Cancellation Policy We are dedicated to providing stable services. To prevent transaction disputes and safeguard the rights of both parties, the following dispute and cancellation policy has been established: I. Cancellation Policy • Current Period Benefits: Upon canceling a subscription, the system will stop automatic billing for the next billing cycle. Fees already paid for the current period are non-refundable, but you will retain full access to the service until the end of your current billing cycle. II. Dispute Resolution • Prior Communication: If you have any questions regarding your billing charges, amounts deducted, or service contents, please contact our customer support first at [Your Support Email]. We promise to actively investigate and provide a solution within 72 hours of receiving your message. • Malicious Disputes / Chargebacks: In accordance with Stripe regulations, if a user files a malicious chargeback or payment dispute directly with their issuing bank without contacting us first, we reserve the right to immediately terminate or freeze the user's account and all associated service rights. We will also submit all relevant transaction evidence (such as IP logs, usage logs, and service activation records) to the payment gateway and bank for dispute defense.